Delete your OurChest account
OurChest by SUBSTRONAUT LTD. Last updated: 12 November 2026
About this page
This page explains how to delete your OurChest account and what happens to your data. OurChest is an app by SUBSTRONAUT LTD, the developer named on Google Play and the App Store.
1. Delete it yourself in the app (fastest)
You can delete your account in the OurChest app on Android or iPhone. It takes effect straight away.
Open OurChest and sign in.
Go to Settings. On iPhone, tap the Settings tab. On Android, tap the OurChest logo at the top of your Chests list.
Scroll to the bottom and tap Delete account.
Read what will happen and tap Yes, delete my account.
Tap Delete account again to confirm.
Your account is deleted as soon as you confirm. It cannot be recovered.
2. If you no longer have the app or can’t sign in
Email ourchestapp@gmail.com from the email address on your account, with the subject “Delete my OurChest account”.
We reply to that same address to check the request came from you. Once you confirm, we delete your account in the same way the app does, within 30 days.
3. Cancel your subscription first
Deleting your account does not cancel a paid subscription. Cancel it first in the store you subscribed through: on Android, in Google Play under Payments and subscriptions; on iPhone, in Settings, then your name, then Subscriptions.
4. What we delete
When your account is deleted, we delete:
Your photos, videos and other uploads, from every Chest
Your membership of every Chest
Chests you own. Each one passes to its longest-standing member, or is deleted if nobody else can take it over
Your profile and profile photo
Your sign-in details and sessions on every device
Registered devices and push notification registrations
Your notifications and notification preferences
Links to any Google Drive, Dropbox or OneDrive account you connected
Your plan and billing records in our database, and your customer record at our subscription provider, RevenueCat
Your Sign in with Apple authorisation, if you used it
5. What we keep, and for how long
Copies other Chest members already downloaded or saved. We can’t recall these.
Copies saved to a Google Drive, Dropbox or OneDrive account you connected. Delete those in that service.
Records of abuse or safety reports, where we must keep them to protect people or meet a legal obligation, for only as long as that purpose needs.
Encrypted backups of our systems, until they expire on their normal schedule.
6. Face data on your phone
If you used auto-add by face on Android, that face data stays on your phone and is never sent to us. It is removed when you sign out, delete the rule or uninstall the app. See section 8A of our Privacy Policy.
7. Questions
Email ourchestapp@gmail.com or read our Privacy Policy.
© 2026 OurChest